Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer. 

 

Exchanges 

If you need to exchange and item, send us an email at contact@trdnz.co.nz.

  

Shipping

Please contact us at contact@trdnz.co.nz for shipping details.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.